Shipping Policy – Shinero®
At Shinero®, we are committed to delivering your orders quickly, safely, and reliably across India. Our shipping process is designed to ensure a smooth experience from checkout to doorstep.
Order Processing Time
Orders are typically processed and dispatched within 1–2 business days (excluding Sundays and public holidays).
During festive seasons, sales, or high-demand periods, processing may take an additional 1 day.
Estimated Delivery Time
Metro Cities: 2–4 business days
Tier 2 & 3 Cities: 3–6 business days
Remote or Rural Areas: 5–8 business days
You will receive a tracking link via SMS or email once your order is shipped.
Shipping Charges
We offer flat rate shipping that is included in the product pricing.
No hidden fees – what you see is what you pay.
For certain bulk orders or remote locations, additional shipping charges may apply (you will be informed before dispatch).
Delivery Delays
While we strive to deliver on time, delays may occur due to:
Weather conditions
Courier partner issues
Local restrictions or lockdowns
We will keep you informed in such cases and support you throughout the delay.
Order Tracking
Once dispatched, your order can be tracked using the tracking ID sent via SMS or email.
If you do not receive tracking info within 48 hours of placing your order, please contact us.
Undeliverable Packages
If a package is returned due to:
Incorrect address
Repeated failed delivery attempts
Refusal to accept
The order will be cancelled and refund (if eligible) will be processed after deduction of actual shipping charges.
Need Help?
If you have any concerns or haven’t received your order within the expected timeframe, please reach out:
Customer Care: +91 7240000601
We’re here to help you Monday to Saturday, 10 AM to 6 PM.